Shipping Policy

• Delivery Areas: Kuwait

• Delivery Time: 1–2 business days depending on area.

• Delivery Fee: Depending on area.

• Address Accuracy: customer is responsible for correct address and phone number.

• Failed Delivery: re-delivery may incur additional fees.

 

GCC Shipping & Delivery

Amber Line ships from Kuwait to select GCC countries. Delivery timelines and fees vary by destination, address accuracy, and customs procedures.

 

Countries Covered

We currently ship to: Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Oman.

 

Processing Time

Orders are typically processed within 1–3 business days (excluding Fridays and public holidays in Kuwait). During launches, Eid seasons, or promotions, processing may take longer.

 

Estimated Delivery Time (After Dispatch)

• UAE / Bahrain / Qatar: 3–7 business days

• Saudi Arabia / Oman: 4–10 business days

Delivery times are estimates and may be affected by courier capacity, weather, or customs clearance.

 

Shipping Fees

Shipping fees are calculated at checkout based on destination and parcel weight/size. Any free-shipping thresholds (if available) will be shown during checkout.

 

Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, and/or import fees set by the destination country. These charges are not included in product prices or shipping fees unless explicitly stated at checkout, and are the customer’s responsibility.

 

Address & Contact Details

Please ensure your delivery address and phone number are correct. If a shipment is delayed or returned due to incorrect details or failed delivery attempts, additional re-shipping fees may apply.

 

 Tracking

Once your order ships, you will receive tracking details via [SMS/WhatsApp/Email].

 

Delivery Attempts

Couriers may attempt delivery more than once. If delivery fails and the parcel is returned, we will contact you to arrange re-shipment (additional fees may apply) or proceed according to our return/refund policy.

 

 Order Changes & Cancellations

If your order has not been dispatched, contact us as soon as possible. Once shipped, changes or cancellations may not be possible.